At Goolburri, looking after our Elders is at the heart of everything we do. Support at Home (SAH) is a new national aged care program that helps our Elders stay safe, strong, independent, and connected to Country, culture, and community. Goolburri is proud to be a registered Support at Home provider for Categories 1 to 5, enabling us to deliver early to high supports that build independence, wellbeing, and cultural connection. Support at Home replaces the former Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. It brings services together in a coordinated and culturally respectful way, ensuring our Elders receive the right support, at the right time, in a way that honours their story, strengths, and cultural identity.
The program includes eight ongoing classifications, as well as four transitional classifications for Elders previously on HCP who are waiting to be reassessed. This helps create a smooth and supported transition into the new system for families and community. Services include…
Clinical Supports
Specialised services that help Elders maintain or regain their physical, functional, and cognitive abilities. These services must be delivered or supervised by qualified and accredited health professionals using safe, evidence-based practices.
Nursing Care
- Registered nurse
- Enrolled nurse
- Nursing assistant
- Nursing care consumables*
Care Management
- Home support care management
- Home support restorative care management
Allied Health & Therapeutic Services
- Aboriginal and Torres Strait Islander health practitioner
- Aboriginal and Torres Strait Islander health worker
- Allied health assistant
- Counselling or psychotherapy
- Dietitian or nutritionist
- Exercise physiologist
- Music therapist
- Occupational therapist
- Physiotherapist
- Podiatrist
- Psychologist
- Social worker
- Speech pathologist
- Prescribed nutrition*
Independence Supports
Services that help Elders manage daily activities and maintain key skills for independent living.
Personal Care
- Assistance with self-care and activities of daily living
- Help with self-administration of medication
- Continence management (non-clinical)
Social Support & Community Engagement
- Group social activities
- One-on-one social support
- Accompanied activities
- Cultural support
- Digital education and support
- Assistance to maintain personal affairs
- Expenses to maintain personal affairs*
Therapeutic Services for Independent Living
- Acupuncturist
- Chiropractor
- Diversional therapist
- Remedial masseuse
- Art therapist
- Osteopath
Respite
- Respite care (in home or community)
Transport
- Direct transport (driver and car provided)
- Indirect transport (taxi or rideshare service vouchers)
Assistive Technology & Home Modifications
- Assistive technology equipment
- Home modifications
- Advisory and assessment services
Everyday Living Supports
Assistance to keep the home clean, safe, and liveable—supporting Elders to remain independent at home.
Domestic Assistance
- General house cleaning
- Laundry services
- Shopping assistance
Home Maintenance & Repairs
- Gardening
- Home maintenance and minor repairs
- Expenses for home maintenance and repairs
Meals
- Meal preparation
- Meal delivery
Who Can Access This Program
Aboriginal and Torres Strait Islander people aged 50 years and over.
Non-Indigenous people aged 65 years and over
Fees
Our SAH service fees will be listed on the May Aged Care (MAC) Portal. Please contact our team for more information or if you have any questions regarding fees.
Referrals
A referral is required to access Support at Home services.
Referrals can be made through the My Aged Care (MAC) Portal.
For more information or support with the referral process, please contact our Goolburri team — we’re here to help every step of the way.
Location
Our Elder Care Support (ECS) team provides services across the Goolburri footprint, with workers based in our Toowoomba, Chinchilla, and St George offices. Not sure if we service your area? Contact our team for more information.
Contact
2 Hodgson Street, Toowoomba QLD
Mon-Thu 8:30am – 5:00pm
Fri 8:30am – 4:30pm
Closed weekends and public holidays
Call: 1300 GAHACL
Email: [email protected]
