At Goolburri, we are committed to providing services that are culturally safe, respectful, and responsive to the unique needs of our Aboriginal and Torres Strait Islander communities. We value the trust you place in us and believe that listening to your experiences is the best way to grow and strengthen the support we provide. Your feedback, whether it is a compliment, a concern, or a suggestion, helps us understand what we are doing well and where we can make meaningful improvements. Every comment we receive is taken seriously and used to guide positive changes across our programs and services. We encourage you to share your thoughts with us at any time. By speaking up, you help us continue to build a service that truly reflects the voices, values, and aspirations of our community.
Ways You Can Provide Feedback
- Calling us on 1300 424 225
- Emailing us at [email protected]
- Completing our online feedback form below
- Speaking with one of our staff or program leaders directly
- Send a written letter to Goolburri Aboriginal Health Advancement PO Box 1198, Toowoomba QLD 4350
All feedback is handled confidentially and with care. You have the option to remain anonymous if you prefer.
Feedback
What Happens Next
Once we receive your feedback, we:
- Acknowledge it as soon as possible.
- Review the issue or comment with the relevant team.
- Respond or provide updates on any actions taken.
- Keep your information private throughout the process.
If you are not satisfied with the outcome or how your concern is managed, you can request an internal review or escalate the matter to an external complaints body such as the Office of the Australian Information Commissions (OAIC).
